Stella Palace Aqua Park Resort

Dear Ok, Thank you for sharing your feedback regarding your recent stay at Stella Palace. We are pleased to know that, overall, you were able to relax and enjoy your holiday with us. At the same time, we regret to hear that certain aspects of your stay did not fully meet your expectations. Regarding the food, please kindly note that we strive to provide a wide variety of options to satisfy the different preferences of our guests. Should anyone wish for something more personalized, our colleagues are always happy to assist. As for the pool temperatures, these are naturally influenced by the weather conditions, and we would like to clarify that all of our pools are fresh water, none are salt water. Moreover, with respect to the room temperature, although the system is centrally managed, each room is equipped with individual controls, allowing guests to adjust the temperature according to their comfort. However, we truly value your constructive feedback, as it helps us to improve our services and facilities. We hope to have the opportunity to welcome you again in the future and provide you with an even more enjoyable experience. Warm regards, Anna-Maria Grigoraki Guest Relations Manager