Sofitel Bali Nusa Dua Beach Resort

Dear Mr. Walker, Bonjour, Selamat Pagi! Thank you for taking the time to complete our online survey regarding your business trip at Sofitel Bali Nusa Dua. I was delighted to read that your overall stay met your expectations. However, I was surprised to read your comments regarding the incident that occurred on the Saturday night. I am very sorry you lost your phone during the Pinang Export gala dinner at the Retreat Garden venue. Please believe that we did our best to find it back on that night, though our efforts were unfortunately unsuccessful. I have shared your experience with our team and it appeared that this loss was reported to our Ambassador Mahe and followed up by our Security team who retraced the CCTVs and checked our Lost & Found without result. While it is the responsibility of each and every guest to care about his personal belongings, we would like to present you our sincerest regrets for this unfortunate incident. We hope you will be able to keep in mind the magnifique moments you spent in our property and that you will come back soon to Bali to give us the opportunity to welcome you again to better serve you, hopefully for your holidays this time. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort