Rixos The Palm Hotel & Suites

Dear Mr. Alexander, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay at Rixos The Palm. We understand your concerns, and we deeply regret that we did not meet your expectations, especially when it comes to food, service, and overall quality. We strive to provide exceptional service and facilities to all our guests, and we are truly sorry that this was not your experience. Regarding the issues with food quality and variety, we are currently working with our culinary team to improve both the selection and temperature of the dishes we serve. We will also be reviewing the service standards with our team to ensure that every guest, including children, is given prompt and attentive care. We also appreciate your comment regarding the loungers by the pool. We will take steps to address the issue of early reservations and ensure that pool seating is more readily available for all our guests. On a positive note, we are pleased that you enjoyed our location and the convenience of having access to Atlantis Aquaventure. Your feedback is invaluable to us as it helps guide our continuous efforts to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and show you the improvements we are making. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel& Suites