Radisson Blu Hotel Paris, Marne-la-Vallée

Dear Gast, Thank you very much for taking the time to share your feedback following your stay at the Radisson Blu Hotel Paris, Marne-la-Vallée. I am truly sorry to learn about the issues you and your family experienced during your visit. Please accept our sincere apologies for the presence of insects in your suites. This is certainly not the level of comfort or cleanliness we strive to provide, and I fully understand how distressing such a situation must have been—especially when it affected your rest at night. We also regret that you were unable to speak with a manager despite your repeated requests; this falls far short of the service standard we are committed to upholding. Your comments are being taken very seriously. We have already shared them with the housekeeping and management teams to ensure immediate corrective actions are taken and to prevent this from happening again. We appreciate you bringing these concerns to our attention, as they allow us to improve. Thank you again for your valuable feedback. Warm regards, Guest Relations Manager