NH Collection Antwerp Centre

Dear Gudrun, Thank you for choosing NH Collection Antwerp Centre for your stay and for taking the time to complete our Guest Satisfaction Survey. Please accept our apologies that your overall experience did not live up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments regarding the inability to open windows for security reasons and the noise from the air conditioning and refrigerator have been duly noted, and we will address these matters promptly to ensure a more comfortable stay for our guests. In order to ensure that this matter is thoroughly investigated and that we can take the right actions to improve our service, we would appreciate it if you could contact us via gr.nhcollectionantwerp@nh-hotels.com. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Kind regards, Emilia Wierzbicka Guest Relations Manager