Neptune Pwani Beach Resort & Spa

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. However, travelling abroad is to discover and respect also guests from other nationalities. Your statement on bad food is totally falze. At our restort you have the option between: mainrestaurant with served buffet and theme dinners, à la carte Indian, à la carte Thai, à la carte Italian and à la carte gourmet. Please remain fair in your comments as such as our team is every day working hard to give our guests the best possible experience. Also your comment on the ocean is not correct at all. The ocean tides are every 6 hours. During low tide you can swim in one of our huge sweet water pools or go for an extraordinary walk on the beach up to the reef. During hight tide you can enjoy the 30°c water of the Indian Ocean. On the Wifi, apologize that sometimes the signal is not similar to Europe. We have forwarded your correspondence to the relevant departments. Yours faithfully and we hope to welcome you another time with a positive spirit, Michel