Aus der SchweizEmpfang und Zimmer mi Seesicht ok, vermisst haben wir einen vernünftigen Schrank (Mutter und Tochter!) und das Badezimmer ist veraltet mit Badewannendusche! Das Nachtessen war nicht akzeptabel: Lammkeule serviert in einem Gematsche von Polenta und Gemüse in einem Teller mit Vertiefung! Es war auch nicht heiss. Die Ambiance ist sehr trostlos am Abend in diesem grossen Saal! Ohne Tischtuch oder mindestens ein Set. Das Personal freundlich. Morgenesen ok, aber auch sehr unpersönlich. Am Abreisetag wurde schon um 9:30 geklopft- Zimmerfreigabe! Würde es nicht weiterempfehlen, zumal wir an 2 Tagen verschiedene Zimmerpreise hatten.
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| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 1-3 Tage im Dezember 2025 |
| Reisegrund: | Stadt |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Moni |
| Alter: | 66-70 |
| Bewertungen: | 2 |
Dear Moni, Thank you for taking the time to share your detailed feedback following your stay at the Mövenpick Hotel Lausanne. I am pleased to read that you appreciated our location, the lake view from your room, and the friendliness of our team members. However, I am truly sorry to learn that several aspects of your stay did not fully meet your expectations. Your comments regarding the room layout, storage space, and the bathroom configuration are well noted. For a future stay, please feel free to contact us in advance, as our Premium rooms offer larger wardrobes and are all equipped with walk-in showers, which may better suit your needs. I also sincerely regret that your dinner experience did not meet our standards, both in terms of presentation, temperature, and overall atmosphere. This is certainly not the experience we wish to deliver, and your feedback has been shared with our Food & Beverage team for careful review and improvement. Please also accept my apologies for the disturbance you experienced on the morning of your departure, and rest assured that your comment has been shared with the relevant teams to avoid future occurrence. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable and seamless experience. Best regards, Franck Fleury, General Manager
