Ich hatte leider nach der 1.Nacht durch die sehr harten Matratzen dann Rückenschmerzen. Ich habe dies in der Rezeption gemeldet und dann auch einen Matratzentopper bekommen - das währte nur eine Nacht. Dann hat man mir ohne Info das komplette Bett durch ein altes Bett getauscht...auch der Matratzentopper hat man wieder entfernt. Ich habe dies erst dann abends gemerkt ...und somit eine schmerzhafte und schlaflose Nacht hinter mir gehabt. An der Rezeption war dies ganz schwer zu beschreiben...niemand fühlte sich dafür zuständig. So etwas habe ich noch nie erlebt. Also wer Rückenprobleme hat - Vorsicht bei diesem Hotel. Im übrigen waren vielleicht 5% der Gäste deutsch - das Hotel ist überproportional gefüllt mit Russen 😞
- ZimmergrößeEher gut
- SchlafqualitätSehr schlecht
- SauberkeitEher gut
Das Bett hatte eine Steinharte Matratze
- DeutschkenntnisseSehr schlecht
Bester Service
- Bar, Disco & Restaurant
Dear Stefan, Thank you for taking the time to share your detailed feedback. First and foremost, please accept our sincere apologies for the inconvenience and discomfort you experienced during your stay. We are particularly sorry to learn that the mattress did not provide the comfort you required and that the arrangements made following your request were not maintained throughout your stay. While we are pleased that a mattress topper was initially provided, it is concerning to learn that it was subsequently removed and that the bed was replaced without prior communication. We fully understand how frustrating it must have been to discover these changes only upon returning to your room in the evening, especially after having already experienced back discomfort. We also regret that your concerns were not handled more effectively and that you felt no one took ownership of the issue. This does not reflect the level of service we strive to provide. Your comments have been shared with the relevant department heads so that the circumstances can be reviewed and appropriate measures taken to prevent similar situations in the future. Thank you once again for bringing this matter to our attention. We value your feedback as it helps us improve both our service and our guests' overall comfort. We hope you will give us another opportunity to welcome you back and provide you with the experience you rightfully expected. Kind regards, Aliona Kakoulli Front Office Manager Mediterranean Beach Hotel
