Marina Resort Port Ghalib, a member of Radisson Individuals

Dear Katharina, Thank You for Your feedback and that You have taken the time to describe your impressions. Our whole team is extremely committed to deliver the perfect vacation experience for each guest. We are sorry that we didn’t accomplish this for you. We would like to underlined for our future guests, that the location of the hotel is directly on Marina of Port Ghalib, with small restaurants and cafes. All cafes and restaurants are closed at 23:00, so there is no noisy in the room after this time, also the bedroom in studio suite is located separate from living room with balcony. Mrs. Katherina mentioned that the room is big and without any further comments estimate only with 2 points. The beach/animation activities and spot program were not used by guests as they wrote in review and also valued by 2 points. According the guests wishes, there are two pools inside the hotel area without music. Concerning the pictures which showed some upgrading work, this is area belongs to Port Ghalib not to the hotel. The door of one of the corridor (on the picture) is closed due the safety reason, will be not used by the guests. Also we would like to noticed that the hotel is planning to make sea food restaurant on the beach, that the guests can enjoy the outdoor area with sea view. Already we ordered with supplier company more chairs and tables for our central terrace, that it will bigger capacity to use outdoor area. Our beach is open nowadays and the guests enjoy the snorkeling. Kindly be advised that we noted all your constructive comments and shall consider corrective actions where needed in the benefit of the existing & future hotel guests. We wish you might consider giving us another opportunity to host you in the near future to experience all the positive changes made based on our guests recommendations. The hotel management.