Wg. Überbuchung mussten wir für drei Tage in ein benachbartes "Kinderhotel" wie ca. 40 andere Gäste auch! Wie wir mitbekommen haben, hat das dort scheinbar System.
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- Strand
Dear Angelika Firstly allow me to thank you for taking time to share your holiday experience at Makadi Spa Hotel. We are deeply saddened that we did not meet with your expectations on this occasion; we are however happy that you have shared this vital information to enable us to correct the issues you have outlined in your review and for you to return back in the future to see that we have listened. Our highest priority is to always offer the best possible service standards to all our guests to ensure a pleasant and relaxing holiday with us, for this reason your comments will be discussed with our management team to ensure corrective action is taken. I very much hope to welcome you back the next time you visit the red sea coast, to enable you to change you view and enjoy Makadi Spa as your second home, please contact me prior to your arrival for any requests you may have to ensure we are ready for your visit. With kind regards Serkan Ozer General Manager Makadi Spa gm.spa@redseahotels.com
