Lazuli Hotel Marsa Alam

Dear Mrs. Ana Thank you for your time and efforts you have taken to share your review, despite our constant efforts to achieve guests’ satisfaction, it is regretful to learn from the after-stay feedback that we didn’t meet your full expectations. We have seen into your raised concerns nevertheless we would like to highlight the following: • WI-FI is available in the superior rooms free of charge in addition to the lobby. • As per Lazuli Hotel standard the housekeeping department cleans all rooms on daily also a turn down service in the afternoon. • All the staff and the hotel management at Lazuli hotel are high educated and well trained in order to keep all our team member aware of how to deal with our guest in a high standard way. • If your raised any complaints to the hotel management during your stay .it would have been our priority to act upon your comments in order to seek your satisfaction. Once again while it is disappointing to learn that your stay in our Hotel Lazuli Marsa Alam didn’t fulfill your expectations but we hope that you will consider re-visiting us again in the future and trust that the warmth of our hospitality and distinctive surroundings will exceed your expectations. Sincerely, Lazuli Management Team Mohamed El Nagar