La Pirogue Mauritius

Dear Lydia, I am obviously sorry to read that we have not entirely lived up to your expectations as far as some of our services are concerned. There is always room for improvement and will use your feedback to re-establish standards where necessary and re-enforcing our training for our staff team members to achieve excellent standards of service even when the hotel and restaurant are at high occupancy. We apologise for the inconvenience you had in the room with the leakage, rest assured that both the Maintenance and the Housekeeping Manager have been advised for immediate actions. The normal check in time is at 14h00 please note that we need to wait our departing guests to leave before we re arrange the room for our arriving guests. Indeed our lagoon has suffered from damaged corals and I am sure you will be pleased to know that La Pirogue has set uo a joint venture project with University of Mauritius to collaborate in a Marine Research project in the region of Flic en Flac. The project includes the study of wave action affecting the reef and lagoon in our region, beach sand erosion, water quality assessment and eventually a coral farming project. The Sun Kids Club offers several land and water activities suitable for kids age 2 to 11, I regret to note that the Kids Club did not meet your expectations. It is always our goal to have satisfied customers and would sincerely like to have the opportunity of regaining your confidence in La Pirogue and show you the better side of the resort. Please let me know personally whenever you book as I would be more than happy to assist with any preferences you may have. Kind regards Andrew Slome General Manager