Hilton Salalah Resort

Dear Kerstin, I was delighted to receive your comments regarding the service and facilities provided by our hotel. I would like to thank you for taking the time to inform us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Managers concerned your observations and remarks regarding and assure you that action will be taken to correct these points. We really do apologized for the inconvenience which you had to experience and kindly be informed that it is not our level of standard. Please accept our thanks for taking the time to advise us of your comments. We place great value on your custom, and your continued relationship with Hilton. Sincerely, AbdelRahman AbdelShafy Front Office Manager Hilton Salalah Resort