- Preis-Leistungs-VerhältnisGut
Das Hotel war sehr gut. Das Personal äussert freunlich und zuvorkommend, die haben einem fast jeden Wunsch von der Augen abgelesen. Jedoch das Personal an der Reseption war etwas reserviert, und am Ankunftstag waren sie fast beleidigend wegen meiner VISA Card, weil sie nicht in der Lage waren die Karte zu verivizieren.( was nach Rücksprache bei VISA nicht unser Fehler war.)
Beliebte Aktivitäten
- Strand
Infos zur Reise | |
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Verreist als: | Paar |
Dauer: | 2 Wochen im Februar 2020 |
Reisegrund: | Strand |
Infos zum Bewerter | |
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Vorname: | helene |
Alter: | 66-70 |
Bewertungen: | 1 |
Dear Helene, Thank you very much for taking the time to share your experience with us following your recent stay. We are glad to read that our resort was very much to your liking and that you appreciated the friendliness and courtesy of our team members. However, the team members’ attitude you describe from the reservation are not indicative of our normal high standards and together with the executive team, we will review in detail the points you arose to avoid re-occurrence for our future guests. We will also emphasize the importance of having a professional approach towards all our guests. Thank you again for your constructive remarks; it is through the feedback of our guests that we are able to understand better the customer’s experience.. We look forward to have the opportunity to welcoming you back at the Hilton Mauritius Resort & Spa. Your faithfully, Jacques Brune General Manager Hilton Mauritius Resort & Spa