Hilton La Romana, an All-Inclusive Family Resort

Dear Ferdinand Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product. Please accept our most sincere apologies for the inconvenience you have experienced. We apologize if we weren't able to cause a 100% positive impression about your stay with us, We strive every day to offer the most memorable experience of our valued guest. Our resort has always characterized for delivering excellent customer service; we constantly train our Team to guarantee our guest feel welcome at all times. We will keep on working to improve and we will have your heads-up into account. We sincerely hope to welcome you again in a future occasion and offer you the exceptional quality and service that characterizes our brand and this be able to exceed your expectations and offer you a new experience. Regards, Moraima Cayetano Social Media Hilton La Romana