Das Hotel hat lange Wege. Unser Zimmer war eines der letzten in dem einen Flügel, also hieß es rechtzeitig loslaufen, wollte man rechtzeitig zum Ausflug erscheinen. Der Service war solala. Beim Einchecken gab es keine Informationen wo was zu finden ist. Das Hotel ist riesig und gut besucht, das hieß auch Bahnhofatmosphäre beim Frühstück. Laut und unkoordiniert. War nicht so unsere Vorstellung.
Dear Petra, … Thank you for sharing your experience. Heritance Kandalama is designed as a large property with two wings, carefully planned to make the most of the natural surroundings and views. That said, we understand that the distances within the hotel may not suit everyone. We regret that you did not receive sufficient information during check-in. Clear guidance on the hotel layout is essential, and we will ensure that our team provides this more consistently. Regarding breakfast, periods of high occupancy can result in a busy environment, and we apologize for any inconvenience this caused during your stay. We regret that your experience did not fully meet your expectations and appreciate you taking the time to let us know. We hope to have the opportunity to welcome you back for a more comfortable and better experience in the future. Warm regards, General Manager
