Esperos Palace Resort & Spa

Dear Guest, Thank you very much for taking the time to write a review for our hotel on Holidaycheck. We have read your constructive comments very carefully and we will do our best to improve the areas that you brought to our attention. We were delighted to see that you and your lovely family have honored us with your preference six times so far. We would like to assure you that though we appreciate and acknowledge the fact that you are treasured guests of our establishment we believe that the reason why you choose to come back to us every time since your first visit is our warm and friendly welcoming, our attention to detail and how well we look after our valued guests first of all, as well as our property because our property is the environment in which our guests are spending their most special time of the year, their holidays, therefore the policy that we follow concerning any kind of damage that occurs in the room following the arrival of the guests is always justified and fair. Thank you for helping us further improve the standards our esteemed guests have come to expect from us and we hope that you will give us the opportunity to welcome you again in our Esperos Palace. Best Regards, Chris Zamagia Guest Communications Executive Esperia Group