Aus DeutschlandWar sehr enttäuscht von diesem 5 Sterne Hotel. Es war sehr laut und unsauber. Möbel nicht mehr zeitgemäß. Im Außenbereich und am Strand war es sehr unsauber und einige Schirme und Liegen waren kaputt. Sitzauflagen waren dreckig und rissig. Absolut unwürdig für 5 Sterne.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 2 Wochen im September 2025 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Michael |
| Alter: | 56-60 |
| Bewertungen: | 1 |
Dear Guest, Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations and that you encountered several issues that affected your comfort. Please accept our sincere apologies for the inconvenience caused by the noise levels, cleanliness, and the condition of the furniture and outdoor facilities. What you described is certainly not the standard we aim to uphold, and your feedback has been shared with the relevant departments for immediate review and action. We take all guest comments seriously, and your observations will help us improve both our facilities and the overall guest experience. We genuinely hope to have the opportunity to welcome you back in the future and restore your confidence in our service. Warm regards, Guest Relations Team Dukes The Palm Dubai
