Aus DeutschlandBalkon zur Strassenseite gelegen und extrem laut. Die Stühle waren aus Metall und der Tisch mit einer Glasplatte, was durch die Sonneneinstrahlung extrem heiss wurde. Zimmer wurde in den ersten 5 Tagen nur 3x gereinigt. Licht und Klima liessen sich nicht einstellen. Möbel nicht mehr Zeitgemäß. Liegen und Schirme an Strand teils kaputt. Die Bestuhlung im Aussenbereich mit dreckigen Plastikauflagen belegt - eines 5 Sterne Hotels unwürdig.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 2 Wochen im September 2025 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Michael |
| Alter: | 51-55 |
| Bewertungen: | 12 |
Dear Michael, Thank you for taking the time to share your feedback with us. We sincerely regret to hear that several aspects of your stay did not meet your expectations. Please accept our apologies for the discomfort caused by the room location, the condition of the balcony furniture, and the challenges you experienced with the air conditioning and lighting system. Additionally, we are sorry to hear about the inconsistencies in housekeeping service and the condition of the beach equipment and outdoor seating. Your comments are extremely valuable to us, as they highlight areas where we must improve. Rest assured that we have shared your feedback with the relevant departments to address these concerns and ensure the standards of a 5-star experience are upheld for all our guests. We truly hope to have the opportunity to welcome you back in the future and offer you a much-improved experience. Warm Regards, Guest Relations Team Dukes The Palm, Dubai
