Dara Samui Beach Resort

Dear Antje, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies regarding your concerns about cleanliness, room condition, and overall comfort. This is certainly not the standard we strive to provide, and your comments have been shared with our housekeeping and management teams for immediate review and action. Regarding your early check-out request, please kindly note that our cancellation policy, which was agreed upon at the time of booking, requires the full stay to be charged. We understand this may have been frustrating, and we appreciate your understanding. We would also like to highlight that our team took immediate action by offering you a room change the following day, and we also accommodated your request to have your friends stay nearby. After the room change, we did not receive any further concerns during your stay, and no request was made for relocation to another hotel. Your feedback is extremely important to us, and we take it seriously as we continuously work to improve our facilities and services. We truly regret that we were unable to fully meet your expectations and hope you may consider giving us another opportunity in the future. Warm regards, Juthamas (Mas) Resort Manager