Barceló Sevilla Renacimiento

Dear Thomas, We first would like to thank you for making our Barceló Sevilla Renacimiento your choice hotel for your visit to Seville and for the time you took out of your day to share your experience. We deeply regret the incident you report and hope that you are totally recovered as we speak, in these cases, the team is fully aware of our established protocols and we deeply lament reading that you did not feel attended enough on this occasion. On the other hand, we are thrilled that you enjoyed the efforts of our chefs to ensure satisfying dining experiences to our guests and thank you for pointing out the quality of our gastronomy, we will not fail to extend your compliments to the team as we know it will mean a great deal to them. Lastly, we are glad that you enjoyed our installations and found the hotel to be spotless as cleanliness is of paramount importance for Barceló. Once again, thank you for your visit and constructive critics, we hope that you had a safe journey back home and look forward to the opportunity to restoring your faith during a future visit if you gave us that chance. Kindest Regards, Customer Experience Barceló Hotel Group