Bahia Principe Luxury Bouganville

Dear Edeltraud Thank you for sharing your detailed feedback. We are pleased to hear that you enjoyed the quality of our restaurants, the food and drinks, and that your room met your expectations in terms of comfort and space. However, we sincerely regret that certain aspects of your stay did not meet your expectations. Guest comfort and equal service for all nationalities are priorities for us, and we take your comments regarding language preferences and the animation program seriously. We will review these points with the relevant teams to ensure that all guests feel equally welcome and included, regardless of the language they speak. We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity in the future to provide a stay that meets the high standards we aim to deliver for every guest. Kind regards, Tetiana H. Guest Relations Department