Avani+ Riverside Bangkok Hotel

Dear Dariush, Thank you for taking the time to share your comprehensive feedback regarding your recent stay. We are delighted to learn that you enjoyed our breakfast experience and that it stood out positively during your visit. Your recognition of our culinary offering is sincerely appreciated and will be shared with our kitchen team. At the same time, we regret that certain aspects of your stay did not meet your expectations. Clear communication regarding the use of our rooftop facilities is essential, and we apologize if any misunderstanding led to discomfort during your visit. It is never our intention for any guest to feel unwelcome. Regarding the external food delivery, we understand that the order was arranged via a third-party application with collection at the first floor. While our team acted in accordance with the indicated instructions, we sincerely regret any inconvenience this may have caused. We will review our internal communication process to ensure a smoother experience for our guests in the future. Your feedback is highly valued, as it allows us to assess and refine our service standards. We regret that your overall experience fell short and appreciate you bringing these matters to our attention. Warm regards, Management Team