Anantara Lawana Koh Samui Resort

Dear Martin, Thank you for taking the time to share your feedback with us following your recent stay at Anantara Lawana Koh Samui Resort. We are delighted to learn that you found our team to be friendly and that you were satisfied with the level of service provided during your stay as our team takes great pride in ensuring that all our guests feel welcomed and well taken care of. However, we are genuinely sorry that certain aspects of your experience did not meet your expectations. We understand that the beach, pool, and room were areas of concern for you and want to highlight that our team is 24 hours a day available to assist our inhouse guests with any concerns during your stay. While we are not aware of any reported challenges from your side, please know that Anantara Lawana Koh Samui Resort tells the story of Samui through Sino-Thai design, charting the island’s history through vernacular architecture and whimsical, storied touches. For your comfort a 360 degree-view of all different room categories is available on our official website, showcasing the individual layouts and design prior to your stay. Based on the original content of your review we unfortunately do not have more details on hand to provide you a sufficient response regarding the reasoning of your dissatisfaction about our pool and beach area. Therefore, we only can refer other travelers to the various positive reviews, highlighting these locations during their stay in September 2023, posted at other/similar review tools. Thank you again for your feedback, and we hope to have the chance to welcome you back to our resort and provide you with a more enjoyable experience in the future. Warm regards, Alexander M Willmann Executive Assistant Manager