Das Essen war sehr schlecht.Die Ersten 3 Tage war das Essen kalt und nicht genießbar.Der Kaffeeautomat war morgens mehrfach defekt.Es hat sich keiner zuständig gefühlt.
Die ersten drei Tage waren die Speisen kalt.Erst nachdem sich mehrere Gäste beschwert haben und sich der Manager eingeschaltet hat,wurde es besser.Das Essen war na ja.Wir habe bei einem 4 Sterne Hotel mehr erwartet.Die extrem positiven Bewertungen können wir nicht nachvollziehen.Wir waren im Mali untergebracht.2 Etage eine sehr enge Treppe.Ein Fahrstuhl ist nicht vorhanden.Nie wieder
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Dear Mr. Gerhard, Thank you for taking the time to share your feedback regarding your stay at Aminess Younique Bellevue Hotel. We are truly sorry to hear that your experience did not meet your expectations. We understand how disappointing this must have been, especially in a hotel of our category. Please be assured that guest feedback is taken very seriously, and corrective measures were implemented immediately after the concerns were brought to our attention. We also regret that the accommodation in the annex building and the absence of an elevator caused inconvenience during your stay. Your comments regarding the dining experience and overall service have been shared with the relevant departments for further review and improvement. At the same time, we appreciate your positive remark regarding the room condition. Although we are sorry that we were unable to provide the experience you had hoped for, we value your honest feedback as it helps us improve our standards and services. Kind regards, Hotel management
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