Aminess Vival Maestral Hotel

Dear Ralf Thank you very much for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations, and we appreciate the opportunity to respond. We sincerely regret that the size and layout of your room were not to your satisfaction. Our rooms do vary in size and view, and we understand how important it is to feel comfortable and at ease while traveling. We also apologize for all inconvenience . This is certainly not the level of service we aim to provide. Regarding your experience in the restaurant, we are disappointed to learn that the food temperature and atmosphere did not meet your expectations. Please rest assured that your feedback has been shared with our culinary and service teams so we can make the necessary improvements. We are especially sorry that we were unable to accommodate your request for a room change. While we do our best to fulfill all requests, availability can sometimes be limited. That said, your comfort is very important to us, and we will take your comments into serious consideration moving forward. Thank you again for your honest review. We hope you might give us another chance in the future to provide the high-quality experience we are known for. Warmest regards, Aminess Vival Maestral Hotel