Alua Calas de Mallorca Resort

Dear Guest, First of all, we would like to thank you for choosing our hotel during your recent stay on the island of Mallorca. We regret to hear that the level of service provided during your visit did not meet your expectations. Please be assured that your comments have been shared with all department heads and the management team for their review and consideration. We truly value your feedback, as we believe it plays a key role in our ongoing efforts to improve the quality of our services. The insights and suggestions offered by our guests are among the most valuable tools we have to enhance the experience we provide. For this reason, our company remains fully committed to its Customer Service program, with the goal of maintaining and raising quality standards to ensure that every guest enjoys a fully satisfying stay. We hope to have the opportunity to welcome you again at Alua Calas de Mallorca Resort, or at any of the other hotels within our group. Yours faithfully, Raffaella Ricci Guest Experience Manager