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ulrich(61-65)Deutschland
3 Bewertungen
Vor 1 Jahr • Verreist als Paar im Dezember 2024
Gutes Hotel
5 / 6

Das Personal müsste besser auf die Gäste eingehen. Besseres Briefing wäre nötig. Der Gast First , prepare Order thimgs second


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Kommentar des Hoteliers

Dear Lennefer, Thank you for your positive review on Holidaycheck. We appreciate your candid feedback, as it helps us identify areas for improvement. We regret to hear that you found our team's responsiveness lacking. Please be assured that we take such concerns seriously. Your suggestion regarding staff briefing and prioritizing guest needs will be shared with our management team to enhance our training and service standards. We hope to have the opportunity to welcome you back in the future and provide a more seamless and attentive experience. Best regards, Stefan Schmid General Manager

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