Al Bandar Rotana - Creek

Dear Valued Guest, Warm greetings from Al Bandar Rotana and Al Bandar Arjaan by Rotana Dubai! Thank you for taking the time to share your feedback following your recent stay with us. While we are pleased to hear that you found our lifeguards attentive and dedicated in managing the pool area, we sincerely regret to learn that certain aspects of your experience did not meet your expectations, particularly in relation to the level of hospitality received at reception and during breakfast. Please be assured that your comments have been shared with the relevant teams, as we continuously strive to uphold the highest standards of service and guest care. A warm welcome and fond farewell are essential parts of the guest journey, and we apologize if this was not reflected during your stay. We truly value your observations, as they help us identify areas for improvement. We hope to have the opportunity to welcome you back and provide a more seamless and memorable experience in the future. Warm regards, Ayman Ashor General Manager Al Bandar Rotana & Al Bandar Arjaan by Rotana – Dubai