Royal Maxim Palace Kempinski Cairo

Dear Mr. Sven, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment, please accept our sincere apologies for any inconvenience this might have caused. As a result, please let me assure you that we will take all the necessary measures to ensure that such incidents do not happen again. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager