Rose Rayhaan by Rotana

Dear Raisat, Thank you for taking the time to provide your valuable feedback about Rose Rayhaan by Rotana. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We are very disappointed to know that you did not fully enjoy your stay with us, please accept our sincere apologize for the inconvenience caused. Rest assured that your comment about Wifi, services, TV size, and queue on breakfast have been shared with our respective department head for further improvement and consideration. With regards to the private hotel car service, please be informed that this issue has been raised with our service provider and immediate action has been done. About the 3 missing bottles of wine, an investigation has been carried out and our CCTV has been reviewed, but unfortunately we did not find any suspicious act of the colleagues entered your room. As a gesture of goodwill , we had offered you 10% discount on your extras and complimentary drop off to the airport. We still hope that none of the above misgivings will completely stop you from re-considering a repeat stay with us, that will give us a chance to regain your confidence in our services and facilities. Thank you once again, we wish you all the best in your future travels. Yours sincerely, Karim Nahas General Manager