Pentahotel Brussels City Centre

Dear Marion, Thank you for taking the time to share your feedback with us. We regret that your stay at Pentahotel Brussels City Centre did not meet your expectations in terms of value and amenities. We understand the importance of a seamless viewing experience, and while we do offer a selection of international channels, we will consider your preference for German television for future improvements. Regarding the convenience of our location, we are nestled in the vibrant Sint-Gillis neighborhood, close to various attractions and with easy access to public transport, which usually garners appreciation from our guests. Nonetheless, we apologize if the urban soundscape affected your rest, and we would like to suggest our rooms at the rear of the hotel for a quieter environment for any future stays. We also acknowledge your comments on the bathroom and want to assure you that we are committed to maintaining high standards of cleanliness and functionality in all areas of our hotel. Finally, we hope you were able to appreciate some of the unique features of Pentahotel Brussels City Centre, including our signature Pentalounge, a destination in itself for both relaxation and enjoyment. We would be honored to have another opportunity to welcome you back and provide a stay that not only meets but exceeds your expectations. With warm regards, Menno de Richemont, Regional Director Belgium