Mitsis Faliraki

Dear Karin, Thank you for sharing your impressions following your recent stay at Mitsis Faliraki and for placing your trust in our brand! We are pleased to read your kind words about our staff, whose dedication to providing attentive and caring service is a source of great pride for us. Your recognition means a lot, and we will be sure to share it with our entire team. At the same time, we regret to learn that certain aspects of your experience did not fully meet your expectations, and we sincerely apologize for any inconvenience this may have caused. Please allow us to mention that during peak hours, our team strives to assist all guests to the best of their ability. We are also continuously working to optimize our service flow to minimize wait times, and we are truly sorry that this was not reflected in your experience. Regarding the shared pool room type, please note that it is specifically designed to be shared with neighboring rooms and is not intended for private use. Furthermore, we would like to kindly inform you that we do provide laundry and dry-cleaning services upon request, and we regret that this particular need was not brought to our attention during your stay, as we would have been more than happy to assist. Once again, thank you for your valuable input. Please rest assured that we have carefully noted all the insights you shared in order to continuously refine and tailor our services to meet the diverse preferences and expectations of all our valued guests. It was a pleasure having you at our hotel, and we hope to have the opportunity to welcome you back in the future and provide an experience that truly reflects the high standards we always aim to deliver! Best regards, Mitsis Faliraki Team