Mercure Budapest Buda Hotel

Dear Harald, I received your feedback about your stay with us; thank you for taking the time to share with us your comments. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have already shared and discussed your problems experienced with our Food and Beverage Manager. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you have shared your concerns, once again, I apologize and I am very sorry about the inconvenience you had. We sincerely hope that you will give us the opportunity to better serve you in the near future. Kind regards, Marton Ovary Deputy Manager