Aus DeutschlandDas zweite Mal innerhalb eines Jahres in dem Hotel. Service hat sehr nachgelassen. Zum musste ich Aufschlag zahlen für ein zwei Bett Zimmer ( Reise mit Tochter )
Beliebte Aktivitäten
- Kultur & Erlebnis
- Ausgehen & Nightlife
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 1 Woche im Oktober 2025 |
| Reisegrund: | Stadt |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Peter |
| Alter: | 14-18 |
| Bewertungen: | 1 |
Dear Peter, Thank you for choosing to stay with us again and for taking the time to share your feedback. We truly appreciate your continued trust in Media Rotana Hotel. We are genuinely sorry to hear that your recent experience did not meet your expectations and that you felt a decline in the level of service compared to your previous visit. Please be assured that your comments have been shared with the concerned departments for immediate review and improvement. With regards to your room charges, we directly sent a separate e-mail to you with the details and explanation of the charges and assure you that we work with transparency and fairness in all our services, offers and prices. We value your loyalty and hope to have the opportunity to welcome you back again, allowing us to restore your confidence in our service and hospitality. Best regards, Sherif Madkour General Manager
