Kalypso Cretan Village Sense Resort & Spa

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the fantastic location, the quality of the food, the friendliness of our staff, and the excellent hiking opportunities in the area. That said, we’re very sorry that other aspects of your stay did not meet your expectations. Cleanliness and room readiness are top priorities for us, and it's clear that we fell short during your visit. We also want to emphasize that unoccupied rooms are never meant to be accessed by guests. For reasons of safety, hygiene, and privacy, entering any room without authorization is strictly against our policies and should not happen under any circumstances. This will be addressed with our team. Regarding the all-inclusive service, we’d like to clarify that our package does include beer and cocktails. During your stay, beer and cocktails remained fully available at the restaurant and pool bar throughout the day. We genuinely appreciate your honest feedback. It helps us understand where we need to improve, and we’re committed to taking the necessary steps to provide a better experience moving forward. Thank you again for bringing these issues to our attention. With greetings,. General manager kalypso cretan village hotels & spa