JAZ Elite Casa del Mar Beach

Dear Ms. Jagschitz, Firstly, we would like to thank you for taking the time to write valid review about your recent stay with us at Jaz Casa Del Mar Beach. We deeply regret to know that we failed to meet your expectations in some areas. Be sure that we are always open for any constructive comments from our guests, as this can definitely help to monitor our operation better and continue to improve our services. Kindly be informed that we already discussed your comments with our Executive Housekeeping , and we can assure you that he is personally following up daily room cleaning, as well as please note that all described technical shortcomings in the room were immediately fixed. Please be informed that we are serving weekly menu in our Main restaurant Palmira with more than 40 items available , as well as 3 Ala carte restaurants (Mediterranean, Grill and Italian cuisines) are accessible each once a week. In addition to this, we are offering wide variety of snacks and hot dishes in our Aqua restaurant by the pool. Please accept our sincere apologies for any shortcomes happened with your good self by the pool, unfortunately we were not aware about this incident. Kindly note that our Recreation team members are always available around pool area to follow up daily operation, and the First aid boxes are 24/7 obtainable on the beach and with Reception team. Ms. Jagschitz, once again, thank you very much for your constructive feedback and we are looking forward in welcoming you back to the Jaz Casa Del Mar Beach. With best regards, Hotel Management