JAZ Elite Casa del Mar Beach

Dear Ms. Silke, Thank you very much for taken the time to share your comments in regards to your recent stay with us at Jaz Casa Del Mar Beach. We would like to apologize for any inconvenience which you have experienced during your stay. The service provided to our guests is the primary concern and it would certainly appear that there was a breakdown in the high standards that we endeavor to maintain at the Jaz Casa Del Mar Resort and at all Jazz hotels and resorts. Service at all our restaurants, outlets and variety of food as well as a taste are the minimum standard at our house, and I assure you that our Chef is looking into the matter, ensuring that the variety and quality of the food is always at its prime. We share your comments regarding the staff attitude with all department concerned, corrective action will be taken and more training to all staff to meet the guest expectations. Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as through constructive criticism such as yours that we are able to monitor our hotel operations more closely and take corrective action when necessary. Ms. Silke, once again, thank you very much for your constructive feed-back and I look forward in welcoming you back to the Jaz Casa Del Mar Beach. Sincerely yours,