Iberotel Casa Del Mar Resort

Dear Mr. Geimer, Hope my mail find you well, Thank you very much for your comments in regards to your stay with us at Jaz Casa Del Mar Resort. The service provided to our guests is the primary concern and it would certainly appear that there was a breakdown in the high standards that we endeavor to maintain at the Jaz Casa Del Mar resort and at all Jaz hotels and resorts. Please be informed that I personally have spoken to the department heads concerned and clearly expressed my thoughts in regards to your constructive comment. And corrective actions will be taken immediately - The hotel photos and description issues, kindly note that we rechecked our website to be sure that all photos and hotel description belong to Jaz casa del mar resort & we found everything proper - Wi Fi issues, kindly note that in our website and fact sheet which we already gave it for all travel agent notice that we have free limited speed Wi Fi only in public area. - Beach Issues, kindly note that we mention in all website and our fact sheet that Jaz casa del mar resort is 2nd row and our respective guest need to cross the road, otherwise guest can ask for golf car at reception and we will help him, the access to the beach is not restricted and there is designated area at the beach for Resort guests is available and the sunbeds are always available. - Food issues, kindly note that we have every day different them as the follow ( 2 days oriental food, international day, Mediterranean day, Barbecue day, Gala dinner day, Asian day), also all our respective guest are welcome to meet kitchen chef if they have any especial request or any comment regarding the food taste or quality. - Service at the pool, kindly note that our resort is all inclusive concept with self-service so all guest need to get their drinks from pool bar. - Relaxation area, kindly note that we have 2 pools, pool number “1” for animation activity and music and pool number “2” without any activity or music for all guests which they are looking for more relaxation. - GYM issues, kindly note that all equipment’s and machines are working properly and we applying a strict hygiene application in compliance with the international health and safety parameters. - Whirlpool issues, kindly note that whirlpool is not working all the day, only it is working with swimming pool opening and closing time. - Music system issues, kindly note that we already talked to our animation team to reduce the volume. - Corona protective issues, kindly note that we are following the covid-19 restriction as per the protocol requested by Ministry of health and Ministry of tourism. - Room issues, we do apologize for cleaning deficiencies you was mentioned and we would like to clarify that we offered to make deep cleaning but you refused & Also our rooms division manager offered to change the room and you already saw room 2046 and did not mention any comment but also refused to change the room, Next day Assistant front office manager offered again to change the room or any help but you refused and reported that you will wait your travel agent to transfer to Jaz casa del mar Beach. Mr. Geimer, once again, thank you very much for your constructive feed-back and I hope that you are enjoying your stay and if you have any inquiries please don't hesitate to contact me. Sincerely yours,