Esperos Village Blue & Spa - Adults only

Dear India, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room clean, spacious, and appreciated the overall cleanliness of the hotel. At the same time, we are truly sorry to learn that several aspects of your stay did not fully meet your preferences. We would like to take this opportunity to highlight that our entire attentive and dedicated team always strives to provide the very best for our valued guests and to create a memorable holiday experience, as many of our guests share in their reviews. Of course, miscommunication and misunderstandings may occur, and we always do our utmost to address any issues promptly. We regret that we did not fully achieve this in your case, and that you left the hotel with this impression. Your comments have already been shared with the relevant departments. We take this feedback very seriously, as it helps us continuously improve the quality of our offerings and the service we provide. We sincerely regret that your experience did not fully reflect the high standards we aim to maintain, and we hope you might consider giving us another opportunity to deliver the exceptional service and experience that many of our guests have come to cherish. Warm regards, Stathis Barbagiannis Guest Relations Department Esperia Group