Esperos Village Blue & Spa - Adults only

Dear Peter, We appreciate that you shared your perceptions and views of your stay on the TripAdvisor forum, but at the same time, we somewhat surprised to learn that our efforts fell so short in the areas that you mentioned. We have contacted the front office and they have informed us that during your stay you had some issues with your room, and as you mention, these have been solved immediately. But, as a fair and responsible organization, we felt that it would have been a gross exaggeration to have granted you all your demands for you not posting a negative review on this forum. As a result of that, we are here responding to your review. At Esperos Village Blue & Spa, we operate, first and foremost, with our guest´s highest satisfaction in mind, and we have an open door policy for any concerns that our valuable guests may present along the way. And we feel that where we are very adept and well-experienced at taking affirmative action on a case-by-case basis and rectify any situation that may occur. But in all fairness, in this case, we stand by our dedicated staff in saying that they acted very fairly and kindly toward your concerns. Thank you, for allowing us this opportunity to clarify publicly, and in general terms, your comments. On behalf of all the staff members, we wish you all the best in your future travels. Cordially, Dona Giourga Guest Services & Marketing Ass. Mgr. Esperia Group