Esperides Beach Resort

Dear Judith, Thank you for sharing your feedback on your recent stay, and we're truly sorry to hear that your experience did not meet your expectations. We understand that the design of the building is a matter of personal taste, and we're sorry to hear it didn't align with your preferences. In regards to your concerns about cleanliness and safety, we want to emphasize that top cleanliness and the safety of our guests are always our prime concern. We ensure this by thoroughly applying the latest and most updated Hygiene Protocols and ISO requirements that secure the highest level of health, safety, and cleaning for our valuable guests. All rooms are thoroughly cleaned and checked daily by our housekeepers to maintain a high standard of cleanliness. Your feedback about the room's condition is taken seriously and will be reviewed to see what may have gone wrong in your case. We deeply regret that you experienced discomfort due to the bed, and we wish we had known about it during your stay. We would have addressed the issue immediately and offered a solution to ensure a more comfortable experience for you. Your positive comments about the staff and the food are appreciated, and we're grateful for your feedback. We hope you'll consider giving us another chance to provide you with a better experience in the future. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group