DUKES THE PALM - a Royal Hideaway Hotel

Dear Sebastian, Thank you for your review. We are sorry to learn of your disappointment, however, all details concerning the All-Inclusive offer can be found online and in brochures. We are pleased that, nevertheless, you had an enjoyable stay with us. Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests. We are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes. Thank you for highlighting our strategic location. It is a pleasure to know that our pool and installations met your expectations. We look forward to welcoming you back. Best regards, Isha Kalar Guest Relations Officer