Downtown Rotana

Dear Mr. Jan, Thank you for taking the time to complete the satisfaction review following your recent visit with us. We always appreciate candid feedback from our guests. We have noticed your review score was, on average, our every guest’s feedback is taken extremely important, our constant aim is to provide only the highest level of service and hospitality to our guests, please accept my sincere apologies for the inconvenience during your visit, mainly the reception experience that caused you. I can assure you that the level of service you have received is far below the standards of service we usually provide our guests, and rest assured your feedback will be shared with the concerned team for the proper training and ensure to avoid similar incident will occur again. Regarding the no response request comment was noted and will appreciate to give us more details to look into. Our guests’ complete satisfaction is of prime concern to us, and it is through guests’ constructive feedback that we are able to identify those areas that are worthy of praise or in need of improvement. On a positive note, I am glad that the center location, good and spacious rooms allocated, and the very good breakfast dining experience made your stay a difference. Thank you for choosing Downtown Rotana and I certainly hope we can be at your service again in the near future. Best Regards, Nicolas Gardier General Manager Downtown Rotana, Manama