Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Sandra, Warmest Greetings from Centara Mirage Beach Resort, Thank you for staying with us and sharing the review on this platform. We strive diligently to give our diverse guests an exceptional Thai-inspired experience and outstanding service, all while ensuring they have the most comfortable stay with us. We deeply value the feedback and satisfaction of our guests and take any concerns seriously. Our guests never intend to stay & leave the resort with anything other than wonderful and memorable thoughts of their time with us. We are nevertheless truly saddened that it is felt your experience in some of the areas did not meet the level of service that we strive to offer and that we are known for. Our top priority is to provide our guests with pleasurable, safe, and secure experiences in compliance with government regulations. Our website has the most recent information on the facilities, meal plans, packages, and benefits, that guests may explore. Our front desk staff efficiently communicates the hotel's facilities and additional benefits to guests during check-in. The welcome card contains all the details, such as our facilities' locations, operating hours (including duration of the facilities), and services offered. Our dedicated recreation team at the pool & beach & service team at each outlet, our housekeeping team on each floor with our guest relations staff, along duty managers at the lobby, are always accessible to assist with any specific needs or requests to ensure that our guests have the most pleasant stay possible. It is saddening to know you did not have the opportunity to meet with them. We do our utmost to fulfill our guests' desires by providing flexibility and even going out of our way to ensure that our guests' demands are met. We unfortunately cannot turn back the clock; however, we sincerely hope we may persuade you to reconsider paying us another visit. If you would be willing to give us a chance to turn your experience around, it would be such a pleasure to welcome you back to our hotel. Please let us know if we can be of any assistance. We wish for your well-being and prosperity. With Warm regards, Vikas Bhatia Quality Manager