Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Günen, Warmest Greetings from Centara Mirage Beach Resort. Thank you for taking the time to share your feedback with us. Our goal is to provide the highest-quality services and a truly unique, Thai-inspired experience to our valued guests. We are saddened to hear that your experience with us did not meet your expectations, especially since you are seasoned travelers who frequently enjoy beach and pool vacations. My team and I always strive to provide the best positive experience, and we take great care in ensuring that all of our guests have a memorable stay. We strive incredibly hard here to make every guest experience enjoyable with exceeded expectations, and you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. We are naturally concerned about your dissatisfaction. It is certainly not reflective of the high standards we aim to maintain. Maintaining high standards of cleanliness and upkeep is a top priority for us, as we strive to ensure every guest enjoys a comfortable and exceptional stay. Our dedicated housekeeping team takes great care in maintaining the rooms and corridors to provide a welcoming and pleasant environment. To ensure that our guests have the most satisfying experience, our dedicated culinary & service team at each outlet, our housekeeping team on each floor, and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. Regrettably, no such concern was brought to our attention during your stay. Had we been informed, we would have been more than happy to resolve the issue promptly and ensure your comfort. We sincerely appreciate your feedback, as it helps us enhance the overall future guests' experience. We hope to have the pleasure of welcoming you back soon. We wish for your well-being and prosperity. With Warm regards, Vikas Bhatia, Quality Manager