Centara Mirage Beach Resort Dubai - A World of Family Fun

Dear Catrin, Warmest Greetings from Centara Mirage Beach Resort. Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly saddened to hear that your experience did not meet your expectations and that you left feeling disappointed. While we are pleased you enjoyed the food and appreciated the design of the resort, we sincerely regret that several other aspects of your stay fell short. The upkeep of our facilities and the comfort of our guests are top priorities. We remain fully committed to upholding the highest standards of cleanliness, safety, and service in accordance with Dubai Municipality regulations. Our dedicated Housekeeping team works hard to ensure every room is thoroughly prepared to create a welcoming and comfortable environment, and we’re sorry this was not fully reflected during your visit. We aim to make each stay a positive and memorable experience, and your feedback will help us do better. We also understand your concerns about the all-inclusive offering. While we strive to provide clear and accurate information at both the booking and check-in stages, your experience highlights that we must continue improving how this is communicated. As for our location, Deira Islands is a growing development area. While it holds great future potential, we recognize that nearby construction and overhead air traffic may have impacted your stay. We thank you for raising this important point. To ensure that our guests have the most satisfying experience, our dedicated culinary & service team at each outlet, our housekeeping team on each floor, and our guest relations with duty managers at the lobby are always on hand to assist with any special concerns/requests. Regrettably, no such concern was brought to our attention during your stay. Had we been informed, we would have been more than happy to resolve the issue promptly and ensure your comfort. We sincerely appreciate your feedback, as it helps us enhance the overall future guests' experience. We hope to have the pleasure of welcoming you back soon. We wish for your well-being and prosperity. With warm regards, Vikas Bhatia, Quality Manager