Anantara Bazaruto Island Resort & Spa

Thank you for sharing your concerns and please accept our sincere apologies for the inconvenience encountered during your stay. Guest feedback is very important to us as it helps to improve our service levels, and also where reporting and communication issues are concerned. Most of our guests utilise the boat transfer to access the resort, but the resort has its own airstrip and therefore offers guests the option to fly to the island, subject to extra charge, either by helicopter or light aircraft, which takes about 15 to 20 minutes. Our villas have thatched roofs as the resort was specifically built to complement the environment utilising natural materials that blend aesthetically and harmoniously with the tropical island setting. Unfortunately, during your stay on the island, we experienced very strong winds and heavy rain which caused some leakages in your villa (alongside the walls). After sending our maintenance team to the room, we were informed that they would need some time to repair the damage after the rain had stopped. As a result, we offered to accommodate you in one of our Deluxe Seaview Pool Villas, which you declined. We also offered you some complimentary Spa Treatments to compensate for the inconvenience you experienced, but you did not take us up on our gesture. Regarding the food, grilled fish and seafood were on offer either at Clube Naval for lunch or at the buffet in the evening. Our Chefs are always available and very obliging, as they pride themselves on accommodating any special requests our guests may have. We realise the above cannot detract from the fact that you did not enjoy your stay with us and we hope that, in the future, we may have the opportunity to restore your faith in our resort. Once again, please do accept our sincere apologies for not meeting your expectations. Warm regards, Celine Pezel (Anantara Bazaruto Management)