Amaronda Resort & Spa Eretria

Dear Andreas, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your insights as they help us improve our services. We understand that the condition of the beach towels did not meet your expectations, and we are sorry to hear about the response you received when requesting a change. We will address this matter with our staff to ensure that all guest requests are handled with courtesy and professionalism. Regarding the dining options, we regret that our breakfast offerings did not provide sufficient variety during your stay. Your comments about the lack of fruit juices and the prolonged "Out of Order" notice will be reviewed by our management team as we strive to enhance our culinary services. We are pleased to hear that you found our beds comfortable; however, we acknowledge your concerns about noise levels in garden-facing rooms. We will explore ways to mitigate this issue for future guests. As for location and excursion arrangements, we appreciate your understanding regarding transfer times and language availability. We continuously seek partnerships that can offer diverse experiences for all our guests. Your overall impression of our hotel is valuable, and while we aim to provide a high standard of service worthy of four stars, we recognize there is room for improvement. Please rest assured that your feedback will be taken seriously as part of our ongoing commitment to enhancing guest satisfaction. Thank you once again for sharing your thoughts with us. If you have any further comments or suggestions, please do not hesitate to reach out directly. Warm regards, Evangelos Ragkousis Hotel Manager