Ace of Hua Hin Resort

Dear Michael, Thank you for taking the time to share your detailed feedback on your recent stay at our hotel. We truly appreciate you highlighting the positive aspects of your experience, such as our beautiful beach, the attractive pool area, and the thoughtful design elements throughout the complex, including the evaporative cooling system. We are also pleased to hear you enjoyed our service and the live entertainment on the beach during the weekends. We also acknowledge your comments regarding areas where we can improve. We regret to hear about the unavailability of certain services listed on our website, specifically the rooftop bar, the second restaurant's limited operating hours, and the childcare service during your visit. Please accept our apologies for any inconvenience this may have caused. We are currently reviewing the information on our website to ensure its accuracy and are working to address the operational status of these facilities. We also appreciate your comments on the spaciousness and design of our accommodations. Your observations regarding the cleanliness, the limited number of hangers and closet space, and the lack of cover on the top-floor terrace are valuable to us. We will be addressing these points with our housekeeping and maintenance teams to ensure a more comfortable experience for our guests in the future. Finally, we appreciate your feedback on the quality and selection of our food. We understand your desire for more dining options and regret that only the beach restaurant was open during your stay. We are actively working on expanding our dining offerings to provide a wider variety of culinary experiences for our guests. Your feedback is invaluable in our continuous efforts to enhance our guest experience. We hope to have the opportunity to welcome you back to our hotel in the future and provide you with an even more enjoyable stay. Best regards, Management team